Creates a joint success plan with customer goals, metrics, milestones, mutual commitments, and escalation paths.
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name: customer-success-plan
description: "Build a joint customer success plan for a specific account. Use when asked to create a success plan, joint success plan, mutual action plan, or customer onboarding plan. Produces a structured success plan with business goals, milestones, success metrics, ownership, and a 90-180 day roadmap."
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# Customer Success Plan Skill
This skill produces a joint customer success plan — a living document shared between the CSM and the customer that aligns on outcomes, milestones, and mutual commitments. Output is ready to co-author with the customer in a kickoff call or QBR.
## Required Inputs
Ask the user for these if not provided:
- **Account name** and industry
- **Product / plan purchased**
- **Key stakeholders** — customer champion and economic buyer
- **Customer's stated business goals** — why did they buy? What problem are they solving?
- **Contract term and renewal date**
- **Current onboarding stage** (new customer / expanding / post-QBR / pre-renewal)
- **Seats / licenses / usage purchased**
- **Any known risks** — adoption gaps, champion uncertainty, competing priorities
## Output Structure
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… load the full skill through Skill Me