Account Risk Early Warning

---
name: account-risk-early-warning
description: Identifies accounts showing warning signs of churn by analyzing activity trends, support cases, and engagement signals. Scores risk and prioritizes intervention targets. Use when user asks "which accounts are at risk", "churn risk analysis", "find accounts that might leave", "customer health check", "at-risk customers", "retention warning signs", or "account health score".
metadata:
  author: Dataverse
  version: 1.0.0
  category: customer-success
---

# Account Risk Early Warning

Retaining existing customers is more cost-effective than acquiring new ones. This skill monitors key accounts for early warning signals that indicate potential churn or relationship issues, enabling proactive intervention before problems escalate.

## Instructions

### Step 1: Determine Scope
When user asks "Which of my top accounts are showing warning signs?":

**1.1 Define Account Set:**
```
Options:
A) All active accounts owned by user
B) Specific account list (e.g., enterprise tier)
C) Accounts with revenue above threshold
D) Accounts up for renewal in next X months… load the full skill through Skill Me