Research customer pain points and sentiment by analyzing reviews across platforms like Trustpilot, G2, and app stores.
---
name: review-mining
description: When the user wants to research customer pain points, complaints, or sentiment using review platforms like Trustpilot, G2, Capterra, or app stores. Also use when the user mentions "what are users saying", "competitor reviews", "pain points", or "voice of customer research".
related: [competitive-analysis, user-research-synthesis, feedback-synthesis, cold-outreach]
reads: [startup-context]
---
# Review Mining
## When to Use
- Founder wants to understand real user pain points for a market or competitor product
- Founder wants voice-of-customer language to use in copy, emails, or pitch decks
- Founder wants to validate a product idea by finding recurring complaints
- Founder wants to identify gaps competitors aren't solving
- Founder wants to build a feature comparison based on what users actually care about
## Context Required
- Competitor names or product category to research
- Review platforms to mine (Trustpilot, G2, Capterra, Product Hunt, App Store, Play Store, Reddit)
- What the founder is trying to learn (pain points, switching triggers, feature gaps, use cases)
- The founder's own product positioning (to identify opportunities)
## Workflow
1. **Define research scope** - identify 3-5 competitors or products to analyze and which platforms have the most relevant reviews for the category (B2B → G2/Capterra, B2C → Trustpilot/App Store, developer tools → Reddit/HN).… load the full skill through Skill Me