Conflict Resolution

Demo

Click to play with sound.

---
name: Conflict Resolution
description: Facilitate conflict resolution using NVC and interest-based negotiation.
---

# Conflict Resolution

Most workplace conflict is solvable when people move from positions ("I want X") to
interests ("I want X because I need Y"). This skill combines Nonviolent Communication
(NVC) with interest-based negotiation.

## Prepare your mindset

- Assume good intent — most conflict comes from unmet needs, not malice.
- Separate the **person** from the **problem**. You're on the same side against the issue.
- Aim for understanding before agreement. People resist being fixed; they open up when heard.

## The NVC frame (for expressing yourself)

Speak in four parts, without blame:

```
Observation: "When <specific, factual thing happened>..."
            (no evaluation — "you were late twice", not "you're unreliable")
Feeling:     "...I felt <emotion>..."… install to load the full skill